🔒 Your data is never sold to third parties | ðŸ›Ąïļ All data is secured with SSL 256-bit encryption | 📋 Last Updated: January 2026 | ✅ KYC Verification — Only Needed Once | 📞 Have a question? Reach us at support@23baj.best | 🔒 Your data is never sold to third parties | ðŸ›Ąïļ All data is secured with SSL 256-bit encryption | 📋 Last Updated: January 2026 | ✅ KYC Verification — Only Needed Once | 📞 Have a question? Reach us at support@23baj.best |
Data Protection Policy

23baj Privacy Policy — How your information is collected and kept secure

The security of your personal information is 23baj's top priority. This policy explains in plain terms what we collect, why we collect it, and how we keep it safe.

Updated: January 2026
9 main sections
In Bengali
SSL Secured
Encryption
SSL 256-bit
Sale to third parties
Never
Effective date
January 1, 2026
Contact
support@23baj.best

Important: By creating an account on 23baj, you are considered to have accepted this Privacy Policy. If the policy changes, you will be notified by email or in-app notification.

1

Introduction — Why This Policy Exists

Your trust is 23baj's most valuable asset. When you register, place bets, or make payments on 23baj, certain information comes our way. This policy has one purpose: to give you a clear picture of exactly what we do with that information.

Many companies write privacy policies in language so complex they're practically unreadable. 23baj doesn't want to do that. Everything here is written in plain, straightforward English — no legal jargon. If any part is unclear or you have questions, write to us directly at support@23baj.best.

One thing is clear: Your data belongs to you. 23baj never sells, rents, or shares your personal information with advertising companies.

2

What Information We Collect

23baj collects two types of information — what you provide directly, and what is gathered automatically through your use of the platform.

What you provide directly

  • Identity Information: Your full name, date of birth, and nationality.
  • Contact Details: Mobile number and email address.
  • Verification Documents: A copy of your National ID or passport (for KYC purposes) and a selfie photo.
  • Payment Information: bKash/Nagad numbers or bank account details — stored in fully encrypted form.

Automatically Collected Information

  • Device information: Device model, operating system, and browser type.
  • Network information: IP address and internet connection type.
  • Usage History: Pages visited, time spent, and bets placed.
  • Cookie Data: Used to save your login session and preferences.
Data Type When it's collected Mandatory?
Name & mobile number At Registration Yes
National ID During KYC Verification Yes, for Large Withdrawals
Payment Information On Deposits/Withdrawals Yes
IP Address Every Session Automatic
Betting History On every bet Automatic
3

How information is collected

23baj collects information in several ways — always transparently.

Direct Input

Information you provide through the registration form, KYC submission page, payment form, or customer support goes directly to our secure servers. There are no intermediate unsecured channels.

Automatic Tracking

Certain technical information is collected automatically while you use the 23baj website or app. This is essential for maintaining platform security and keeping our anti-fraud systems running. This data is never used for marketing or shared with third parties.

Via Payment Processor

When you make a transaction via bKash, Nagad, or another payment method, the payment processor shares certain details solely for transaction verification. This process is fully encrypted.

4

Why We Use Your Information

23baj uses your information for specific purposes — all of which are directly tied to improving the quality of service you receive.

  • Account Management: For login, security verification, and account settings management.
  • Payment processing: To keep your deposits and withdrawals safe and secure.
  • Identity Verification (KYC): To meet legal obligations around anti-money laundering and age verification.
  • Customer Support: To help resolve your issues faster by keeping a history on hand.
  • Fraud Prevention: To prevent account hacking, money laundering, and bot activity.
  • Platform improvement: To understand which features are used most and improve the overall experience.
  • Legal compliance: For providing information required by government or regulatory authorities.

What We Don't Do: Your data is never used to run targeted ads. We do not share your information with third-party marketing companies under any circumstances.

5

Data sharing — who we share with and why

23baj shares your information with others only in limited circumstances and for specific purposes. The reason for each case is clearly set out below.

Payment processor

Only the information necessary to complete a transaction is shared with payment providers such as bKash, Nagad, Rocket, or other payment gateways. This data is also protected under their own privacy policies.

Legal obligation

If required by a court order, government investigation, or applicable law in Bangladesh, 23baj is obligated to share information with the relevant authorities. In such cases, we provide only what has been specifically requested — nothing more.

Technology Service Providers

We work with trusted technology providers for server hosting, cybersecurity, and fraud detection. All such providers are bound by strict confidentiality agreements with 23baj.

Rest Assured: 23baj never sells or rents your name, phone number, or email to advertisers, data brokers, or any other commercial entity.

6

Data Retention — How Long We Keep It

Your data is not kept indefinitely. Retention periods vary depending on the type of information.

  • Account & identity information: For the duration of active account use and up to 5 years after closure — as required by law.
  • Transaction History: 5 years — as required under anti-money laundering laws.
  • KYC Documents: 5 years after account closure — in accordance with regulatory requirements.
  • Cookie Data: Most are cleared at the end of a session; persistent cookies last up to 12 months.
  • Support Conversations: 2 years after the issue is resolved.

Once the above retention periods expire, data is securely deleted or anonymised so that individuals can no longer be identified.

7

Your Rights — Control Over Your Data

23baj believes you should have full control over your own data. These are the rights you hold:

Right to Access
You can request to see what information 23baj holds about you.
Right to Rectification
You can request corrections to any inaccurate information.
Right to Erasure
You can request deletion of your data unless we are legally required to retain it.
Right to Access
You can request a copy of your data.
Restriction of processing
You can request that your data not be used for specific purposes.
Right to lodge a complaint
If you believe this policy has been violated, you can file a complaint directly.

To exercise any of these rights, email us at support@23baj.best. You can generally expect a response within 7 business days. Requests are processed only after identity verification.

8

Cookie Policy

The 23baj website and app use cookies. Cookies are small files stored on your device that help the website remember certain information — such as whether you are logged in.

Optional cookies can be disabled from your browser settings, though some features may become limited as a result. Disabling essential cookies may prevent the site from functioning properly.

9

Policy Updates & Contact

23baj may update this Privacy Policy from time to time. For any significant changes, you will be notified via your registered mobile number or email, and the updated date will be displayed on the website.

Continuing to use 23baj after any changes to this policy will be taken as acceptance of the updated terms. If you object to any change, you have the right to close your account.

Privacy Contact

For any questions, complaints, or requests regarding this policy or your personal data, please contact our data protection team directly:

Email: support@23baj.best
Subject line: Type "Privacy Request"
Response Time: Usually within 7 business days

How 23baj keeps your information secure

A multi-layered security system built on technology and policy

SSL 256-bit Encryption

Every transaction and login is transmitted through bank-grade encrypted channels. Even if intercepted, the data cannot be read.

Bank-Grade Security
Two-factor authentication

OTP verification is required for every login and payment. Even if someone knows your password, they cannot access your account without your phone — that's your second layer of protection.

OTP verification
AI fraud detection

A machine learning-powered system monitors account activity around the clock. Any unusual login attempts or transactions trigger immediate account protection measures.

Always Active
Segregated data storage

Your personal information, payment details, and betting history are stored on separate servers. If one server is compromised, the others remain secure.

Separated storage
No Data Sales

23baj's internal policy strictly prohibits the sale, rental, or use of your data for marketing purposes. This isn't just a written commitment — it's a core principle of our business model.

Never Sold
Regular security reviews

23baj's security team conducts regular penetration testing and system audits. Any vulnerabilities found are resolved immediately — users are never kept waiting.

Regular audits

Start Betting Safely at 23baj

23baj works every day to protect your privacy and funds. Register now — a special welcome bonus is waiting for you on your first deposit.

SSL Secured
Data Never Sold
24/7 Support
256-bit
SSL Encryption
24/7
Security Monitoring
500K+
Trusted Member
0%
Data Sales

Frequently Asked Questions

The Most Frequently Asked Questions About the Privacy Policy

This is a sensitive matter — and 23baj's policy is clear: one account per person. If you attempt to open two separate accounts from the same device, the system may flag it, as the device ID and IP address will match. However, this does not result in an automatic block — each situation is reviewed on its own merits. If two genuinely different members of the same household (each with their own NID, mobile number, and bank account) wish to use 23baj on the same Wi-Fi or device, it's best to notify customer support in advance. Provided two separate identities can be verified with supporting evidence, this is generally not an issue. However, one person opening two accounts — by any means — is strictly prohibited and will result in both accounts being closed. Attempting to claim bonuses twice will lead to the same outcome.

Yes, 23baj has its own mobile app available for both Android and iOS. For Android users: Visit the official 23baj website and download the APK file. Before installing, go to your phone's settings and enable "Unknown Sources" or "Install Unknown Apps". Once that's done, open the APK file and complete the installation. For iOS users: Search for 23baj on the App Store, or find the direct iOS link on the website. If the app isn't available in your region's App Store, you can use the web app instead — the website is fully responsive on mobile. Logging in through the mobile app gives you full access to your account history, balance, and bonuses from your web account — no separate account needed. For any issues with the app download, contact support@23baj.best.
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